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    Replacement And Refund Policy

    Thank you for shopping at Super Plastronics Private Limited (Shop SPPL).

    If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

    The following terms are applicable for any products that You purchased with Us.

    Interpretation and Definitions

    Interpretation

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

    Definitions

    For the purposes of this Return and Refund Policy:

    • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Super Plastronics Private Limited, B-30 & 31, Phase -2, Sector 81, Noida, Uttar Pradesh 201305.
    • Goods refer to the items offered for sale on the Service.
    • Orders mean a request by You to purchase Goods from Us.
    • Service refers to the Website.
    • Website refers to Super Plastronics Private Limited, accessible from https://shopsppl.in
    • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Your Order Cancellation Rights

    In order to exercise Your right of cancellation, You must inform us of your decision by means of a clear statement before dispatch of your order. Once the order is dispatched it won't be cancelled. In case of cancellation after the dispatch the customer have to bear the transportation charges from both end. You can inform us of your decision :

    Cancellations and refunds for B2B and bulk orders are only permitted if the SPPL is unable to deliver the goods within 25 days from the order date. Once the order is prepared and ready for dispatch, no refunds will be issued.

    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure that:

    • The Goods are in the original packaging
    • The customer must hand over the defective TV, Washing Machine, Air Conditioner and Air Coolers to our delivery person who will be visiting your home once the replacement product is delivered by an engineer. In case the defective product is not returned, the brand may be liable to take it legally .

    The following Goods cannot be returned:

    • The supply of Goods made to Your specifications or clearly personalized.
    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to us. You should send the Goods at the following address:

    B-30 & 31, Phase -2, Sector 81, Noida, Uttar Pradesh 201305

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us: