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FAQ

How to Contact KODAK / THOMSON / BLAUPUNKT / WESTINGHOUSE/ WHITE WESTINGHOUSE:
1) If you have any question or you are not familiar with some feature of your product, please
contact us:
i. Chat
ii. SPPL Services App
We’re here to help you, to know more about your product with you can contact us
Toll free:
1. Thomson – 9355188885 ( 9:30 AM – 6:30 PM, MON-SAT )
2. Kodak – 9711088885 ( 9:30 AM – 6:30 PM, MON-SAT )
3. White WestingHouse – 9899588887 ( 9:30 AM – 6:30 PM, MON-SAT )
4. Blaupunkt- 18002744342 ( 9:30 AM – 6:30 PM, MON-SAT )
5. Westinghouse TV- 1800-258-4409 ( 9:30 AM – 6:30 PM, MON-SAT )
Email: Send your queries and feedback to
consumercare@kodaktv.in
consumercare@thomsontv.in
consumercare@blaupunkttv.in
consumercare@westinghousetv.in
washcare@thomsontv.in
wwhsupport@sppl.ind.in

Webquery – Kodak – https://kodaktv.in/contact-us/
Webquery –Thomson – https://thomsonhome.in/contact/

2. If your product needs services, we provide you on-site services only.
* Onsite services for which an engineer will visit your doorstep to check problem within 24-48
hrs.

• How much will the repair cost:
Under Warranty:
After examining your product, the technician will confirm this will be repair condition or replacement condition. In 1st Year Brand warranty repair or replacement will be free of cost.

Out Of Warranty:
After examining your product, the technician will confirm the total costs for repair or replacement. This does include accidental damage.

• How to download the invoice for Online website:

Please follow the procedure to get the invoice from the website:

1. Go to the online shopping app
2. Go to my order section
3. Choose Thomson TV to open the T.V icon
4. Below you will get an option for Email Invoice

Kindly arrange the correct invoice and share it with us to do the needful.
NOTE: If the address is changed according to the invoice then kindly provide that also.

• Out-of-warranty service:
This warranty does not cover accidental damage nor any of the following conditions, however, paid repair services are available.
1. After the warranty period;
2. No valid proof of purchase.
3. The TV / Washing machine/ Cooler is damaged due to improper use (such as falling, squeezing, water damage, etc.).
4. Brun is covered out of warranty.
5. The Warranty does not Cover Any Dust and black patches appearing on television panel
after 10 days of usage.
6. The Zero Bright Dot exchange policy does not apply to any black dot non-working pixel.

• Accessory details (Remote)
The accessories received along with your product have a warranty of only 6 months.

Or if your accessory has been misplaced /broken, the same is not covered under warranty. A new accessory can be provided upon payment of requisite charges basis.

• Accessory Troubleshoot
Please be sure that the issue is with your remote, not with T.V sensor by changing the remote battery and operating T.V manually, once you confirm please let us know.
We will send a remote from here otherwise will register your complaint and will send an engineer and please only use Duracell or Eveready batteries, etc.

• Remote SOP

We understand your concern, however we would like to inform you that this is a Bluetooth based remote that consumes lots of battery as Bluetooth devices do. We request you to use the chargeable battery which can be charged and change the batteries on a frequent basis. and as it is Bluetooth based remote if by mistake any button is being pressed for the whole night. so the remote will stop working for a few hours, if you try it after 5 to 6 hours it will start working again.
Still, if your remote is not working after troubleshooting please share one video with new batteries.
For meanwhile Kindly follow these steps to run Remote android Tv on your Mobile.
1. Go to App Store
2. Search for Remote android Tv in the search Bar.
3. Let the download option be completed.
4. Click on open and enjoy the new app remote control on mobile.
https://play.google.com/store/apps/details?id=zank.remote

• Installation not available 24/22 inches TV
Please be informed that installation is not available free for the TV which is 22/24 Inches
request you to please go with a local engineer for the same.

• Non registered Dealer
If you have not purchased the product from our registered Dealer, if there is no tie-up with our brand in that condition, we will not be able to provide you services.

• Want to purchase Extended Warranty
If you want to purchase the extend warranty for the product you can only buy it within 3
months of purchase, there are 2 options to available: –

1. You found an option over online website at the time of purchase and prices are also
mentioned there.

2. If you want to purchase it directly from the brand you can mail with your TV invoice we will
share the prices and Payment link with you by which you can get the extended warranty of the
TV. Please be informed that within three month of purchase you can upgrade your warranty.

• Pixel-policy:
We have already gone through with the case. In this case we had already shared Replacement Policy (SOP) with the customer that this issue cannot be covered under our pixel-policy. hence request you to communicate the same with the customer and get this case closed by your end.

• 2 Visit charges:
If your 1st visit was done on a date before and you are looking to raise a request for a second visit and as per our new policy, the second visit will be done on a chargeable basis.

• 2 Installation charges:

1. 2nd installation will be on charges basis.
2. After 1 month installation will be on charges basis.

• MiraCast Issue:

Kindly share with us the screenshot of error regarding voice search so that we can assist you
also do these troubleshooting for Mirror casting:

1. Our TV’s don’t connect with Apple phones.
2. Make sure the miracast option is present in your phone, otherwise the TV will not be able to
connect or reflect the phone.
3. It could be a hardware compatibility post, Request you to contact your respective mobile
customer care.

• Wi-Fi Issue:

Please be informed to avoid such issues kindly follow below mentioned troubleshooting.
1. Make sure T.V should be in range of WIFI
2. No more than 5 devices should be connected to the same router, including the T.V

• Voice Issues
Go to the audio setting through Setup Box remote and change the Dolby sound to any other sound option.

Request you to please follow this once:
Go to the audio setting in your Setup Box (Tata Sky).and change the mode of sound from Dolby Digit to any other sound mode.
In case if it didn’t work, then please revert us with your alternate mobile number, so that we will proceed with the needful.

• AC Services:
Ac installation will be on charges basis.
Deep clean {Routine services} will be on charges basis.
Gas leak fixing and refill will be on charges basis.

• Washing machine:
Washing machine plastic part { damaged, burn and defective } will be not covered under warranty. ( such as falling, squeezing, water damage, etc.).
We do provide installation only for the fully automatic washing machine.